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Hi ~
I checked the 'dss/bin/dss status' and it seems no problem. (I attached the screenshot of it)
My pc do have network problem and I'm using a Wireless USB Network Adapter for accessing internet. Would that be the core problem here? And do you have any suggestion?
Thank you very much!
Hi,
Could you please reproduce the issue.
Then, could you please open a support ticket (https://doc.dataiku.com/dss/latest/troubleshooting/obtaining-support.html#editor-support-for-dataiku-customers) and attach a diagnostic of the DSS instance (Administration > Maintenance > Diagnostic tool)?
Note that you need to be administrator of the DSS instance - else you'll need to ask your admin
If the resulting file is too large for the suppoprt portal (> 15 MB), you can use https://dl.dataiku.com to send it to us. Please don't forget to send the link that is generated when you upload the file.
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