Jupyter notebook - 500 : Internal Server Error

[Relais4x100a2]

Hi,

Since today, when I try to run a notebook or even to create a new one, I got a "500: Internal Server Error".

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Operating system used: osx (13.5)

[AlexT]

Hi,
Can you confirm the DSS version you are using?
Does restarting DSS help? 
If you are using the launcher you can quit and restart the launcher to restart DSS.

 

[Relais4x100a2]

Hi AlexT,

Here are details from System info

DSS version : 12.2.0
OS : osx (13.5)
Java : Temurin (1.8.0_322)

Restarting DSS (and even my Mac) doesn't help.

Thank you for your help!

[AlexT · Accepted solution]

Hi,
We would need instance diagnostics. Can you please open a support chat:

https://doc.dataiku.com/dss/latest/troubleshooting/obtaining-support.html#live-chat

https://doc.dataiku.com/dss/latest/troubleshooting/diagnosing.html#getting-an-instance-diagnosis

Thanks,