How to ask for help with the best results?

Dataiku Administrator, Dataiker, Alpha Tester Posts: 88 Administrator
edited June 28 in Community Resources

There are lots of super-smart Dataiku users who visit the community, and lots of internal Dataiku folks too! We all want to see you get the most out of your community experience, so if you have a support type of questions, we suggest following these posting guidelines to help folks help you as quickly and efficiently as possible:

First, describe your issue in as much detail as you can muster.

Second, if you’re able, include screenshots of what you’re trying to do. Also, if there are any errors that appear for you, share a screenshot too!

Start with descriptions like:

  1. Where did the issue happen?
  2. What version are you using?
  3. If something had previously been working, what did you recently change?
  4. Try to describe the set of steps you took that resulted in the error or issue you now see. Try to be precise!
  5. Let us know what you have already tried to do to fix the problem on your own.

If community members still need more information, that’s okay, but better to be as detailed as you can be, and in the event that you’re asked to submit a support ticket, you’ll already be ahead of the game!

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