Create a custom workflow

vjkumar1987

I am from a retail background. I need to automate the abandoned cart workflow to trigger email, app notification, web notification for the abandoned cart customers after a particular wait time. And also verify if the customer has been converted the next day or follow up after someday. Create reports of conversions etc Will this be possible. I need to increase the LTV value of customers based on the recommendation model.

Alexandru

Hi @vjkumar1987
,

This should be achievable but you would need to work out a few details. I don't see an exact match of this use case here: https://knowledge.dataiku.com/latest/solutions/index.html
But if you are a customer please reach out to your CSM to discuss this further.
At a high level
You would need a dataset with the abandoned carts which you feed to DSS
Run a scenario to send an email with plugin or custom code or API integration e.g to a third party https://www.dataiku.com/product/plugins/sendmail/
Feed back your transaction in another dataset and run a flow to determine if they converted
For product recommendations and creating a model see : https://www.dataiku.com/solutions/catalog/product-recommendation/

Hope this helps
Thanks