Dataiku no longer starts after upgrade to macOS 13 Ventura

[Dante22]

I have just updated to macOS 13 Ventura and now Dataiku DSS no longer starts after the upgrade. I receive the following error: 

Dataiku DSS start failed :

The Dataiku DSS installer closed with code 1

---

Operating system used: MacOS 13

[AlexT]

Hi,

As MacOS ventura was released just today the launcher is not yet compatible. We will work on that. 

To workaround these issues you can start DSS manually in your terminal run:

~/Library/DataScienceStudio/dss_home/bin/dss start

If you have a failed upgrade you can run the upgrade and then start DSS with this command. Replace 11.0.3 with the latest kit available. 

~/Library/DataScienceStudio/kits/dataiku-dss-11.0.3-osx/installer.sh -d ~/Library/DataScienceStudio/dss_home -n -u

Thanks,

[Dante22]

Thank you for the prompt response. 

When I use the command: 

~/Library/DataScienceStudio/dss_home/bin/dss start

I get the below: 

Waiting for DSS supervisor to start ...

backend                          STARTING  

ipython                          STARTING  

nginx                            STARTING  

DSS started, pid=7254

Waiting for DSS backend to start ..

App doe snot start. 

[AlexT]

Hi,

It may take up to 1 minute or so to start.

Can you please let us know what if you wait for a bit what you see exactly?

If it did not start please try :  

~/Library/DataScienceStudio/dss_home/bin/dss stop

Can you try running the upgrade: 
~/Library/DataScienceStudio/kits/dataiku-dss-11.0.3-osx/installer.sh -d ~/Library/DataScienceStudio/dss_home -n -u

If that still doesn't help please generate an instance diag and submit a support ticket and attach this. 

https://doc.dataiku.com/dss/latest/troubleshooting/obtaining-support.html

~/Library/DataScienceStudio/dss_home/bin/dssadmin run-diagnosis -c -v -s -l diag.zip

Thanks,

[Dante22 · Accepted solution]

I restarted the IS and tried again after running the update.

The below command now works:

~/Library/DataScienceStudio/dss_home/bin/dss start

Thank you! 

[Erlebacher]

Thanks. In my case, I typed the "dss start' command, which did some initialization and exited. I then reran Dataiku on Ventura and it started fine. Of course, I have not yet put it through its paces. 

[argdawgsea]

Thank you kind soul! This totally worked. Phew ! 

[tgb417]

@AlexT ,

If you think of it, would you post here when this has been resolved.

I did just today upgrade to 11.1.0. Starting to look into the new features.

[AlexT]

Hi @tgb417 ,

The incompatility with Ventura will be addressed in a future DSS release, and we will update the thread accordingly.  

Besides the workaround provided, you can also edit the file:

~/Library/DataScienceStudio/kits/dataiku-dss-11.1.0-osx/scripts/install/install-deps.sh

Line: 

if [ "$major" -eq 10 -a "$minor" -ge 12 -o "$major" -eq 11 -o "$major" -eq 12 ]; then

to :

if [ "$major" -eq 10 -a "$minor" -ge 12 -o "$major" -ge 11 ]; then

Save the changes and re-run the MacOS Launcher directly.

Thanks,

[tgb417]

When the upgrade that eventually fixes this issue is released will it typically override the changes to:

~/Library/DataScienceStudio/kits/dataiku-dss-11.1.0-osx/scripts/install/install-deps.sh

[AlexandreV]

Dataiku DSS 11.1.2 now supports macOS Ventura.

Running the launcher should guide you towards the update.

Best,

Alex

[Dante22]

Spoiler (Read more)

It works after the update. Thank you!

[tgb417]

@AlexandreV ,

Thanks for the update.