Dataiku no longer starts after upgrade to macOS 13 Ventura

Dante22

I have just updated to macOS 13 Ventura and now Dataiku DSS no longer starts after the upgrade. I receive the following error:

Dataiku DSS start failed :

The Dataiku DSS installer closed with code 1

---

Operating system used: MacOS 13

Dante22

I restarted the IS and tried again after running the update.

The below command now works:

~/Library/DataScienceStudio/dss_home/bin/dss start

Thank you!

Alexandru

Hi,

As MacOS ventura was released just today the launcher is not yet compatible. We will work on that.

To workaround these issues you can start DSS manually in your terminal run:

~/Library/DataScienceStudio/dss_home/bin/dss start

If you have a failed upgrade you can run the upgrade and then start DSS with this command. Replace 11.0.3 with the latest kit available.

~/Library/DataScienceStudio/kits/dataiku-dss-11.0.3-osx/installer.sh -d ~/Library/DataScienceStudio/dss_home -n -u

Thanks,

Dante22

Thank you for the prompt response.

When I use the command:

~/Library/DataScienceStudio/dss_home/bin/dss start

I get the below:

Waiting for DSS supervisor to start ...

backend STARTING

ipython STARTING

nginx STARTING

DSS started, pid=7254

Waiting for DSS backend to start ..

App doe snot start.

Alexandru

Hi,

It may take up to 1 minute or so to start.

Can you please let us know what if you wait for a bit what you see exactly?

If it did not start please try :

~/Library/DataScienceStudio/dss_home/bin/dss stop

Can you try running the upgrade:
~/Library/DataScienceStudio/kits/dataiku-dss-11.0.3-osx/installer.sh -d ~/Library/DataScienceStudio/dss_home -n -u

If that still doesn't help please generate an instance diag and submit a support ticket and attach this.

https://doc.dataiku.com/dss/latest/troubleshooting/obtaining-support.html

~/Library/DataScienceStudio/dss_home/bin/dssadmin run-diagnosis -c -v -s -l diag.zip

Thanks,

tgb417

@AlexT
,

If you think of it, would you post here when this has been resolved.

I did just today upgrade to 11.1.0. Starting to look into the new features.

Alexandru

Hi @tgb417
,

The incompatility with Ventura will be addressed in a future DSS release, and we will update the thread accordingly.

Besides the workaround provided, you can also edit the file:

~/Library/DataScienceStudio/kits/dataiku-dss-11.1.0-osx/scripts/install/install-deps.sh

Line:

if [ "$major" -eq 10 -a "$minor" -ge 12 -o "$major" -eq 11 -o "$major" -eq 12 ]; then

to :

if [ "$major" -eq 10 -a "$minor" -ge 12 -o "$major" -ge 11 ]; then

Save the changes and re-run the MacOS Launcher directly.

Thanks,

tgb417

When the upgrade that eventually fixes this issue is released will it typically override the changes to:

~/Library/DataScienceStudio/kits/dataiku-dss-11.1.0-osx/scripts/install/install-deps.sh

Erlebacher

Thanks. In my case, I typed the "dss start' command, which did some initialization and exited. I then reran Dataiku on Ventura and it started fine. Of course, I have not yet put it through its paces.

argdawgsea

Thank you kind soul! This totally worked. Phew !

AlexandreV

Dataiku DSS 11.1.2 now supports macOS Ventura.

Running the launcher should guide you towards the update.

Best,

Alex

Dante22

It works after the update. Thank you!

tgb417

@AlexandreV
,

Thanks for the update.