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Community use question on replies

Level 4
Community use question on replies

Hello Community Managers,

When replying to a post one can reply to the original post or to another reply. I haven't paid that much attention but I believe the replies are organized differently depending on which reply option is chosen.

Do you have a recommendation as which reply button should be used. 

I've tended to reply to the original post unless I am specifically responding to another reply but have wondered if that was the best approach. 

Thanks,

Marlan

 

2 Replies
Community Manager
Community Manager

Thanks for your question @Marlan. I think its largely based on the context of your response. If it resonates more with the original question I would recommend replying directly to the question. If your answer addresses someone who is replying with a question or feedback, I would reply there. I hope this addresses your question and if not, please feel free to follow up with more context. 

Don't forget to mark as "Accepted Solution" when someone provides the correct answer to your question.
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Level 4
Author

Makes sense, thanks @CoreyS!

Marlan

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