DataIku suddenly stopped working

Maheswara
Maheswara Registered Posts: 1 ✭
in Using Dataiku

 Oops: an unexpected error occurred

Unknown error

All recipes stopped working and unexpected error occurred with HTTP code: 431, type: unknown

Operating system used: Mac OS

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Answers

  • Alexandru
    Alexandru Dataiker, Dataiku DSS Core Designer, Dataiku DSS ML Practitioner, Dataiku DSS Adv Designer, Registered Posts: 1,399 Dataiker

    Hi,

    Please raise a support ticket on http://support.dataiku.com/ along with the instance diagnostics.

    https://doc.dataiku.com/dss/latest/troubleshooting/diagnosing.html#getting-an-instance-diagnosis

    Thanks

    https://community.dataiku.com/discussion/44827/dataiku-suddenly-stopped-working
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  • Turribeach
    Turribeach Dataiku DSS Core Designer, Neuron, Dataiku DSS Adv Designer, Registered, Neuron 2023, Circle Member Posts: 2,722 Neuron

    Likely this is GenAI spam…

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  • Gleb
    Gleb Registered Posts: 1 ✭

    Hi,

    1. It is impossible to get the instance diagnostics (as in https://doc.dataiku.com/dss/latest/troubleshooting/diagnosing.html#getting-an-instance-diagnosis) ) because DSS is not allowing any navigation in UI
    2. The issue is related to DSS cookies, I was able to login to DSS when open same URL from Incognito more or when removed all DSS cookies
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  • Yasmine_T
    Yasmine_T Dataiker, Registered, Moderator Posts: 100 Dataiker

    Hi Gleb and Maheswara,

    I hope that you are doing well.

    @Gleb , Thank you very much for sharing your experience and resolution approach.

    To add some more clarification and context to our support process. If you are using Dataiku onprem, with proper permission you will be able to get the instance diagnostics necessary. The above documentation provided by my colleague (https://doc.dataiku.com/dss/latest/troubleshooting/diagnosing.html#getting-an-instance-diagnosis) was based on this submission which was not marked as being from a usage on cloud :)

    If you are using Dataiku Cloud, please contact our support team (either through chat or ticket). We will be happy to investigate the matter with you directly.

    Best,

    Yasmine

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