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Icons not showing anymore
Added on April 8, 2022 11:40AM
Likes: 0
Replies: 2
MRvLuijpen
Partner, L2 Admin, L2 Designer, Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS ML Practitioner, Dataiku DSS Core Concepts, Neuron 2020, Neuron, Dataiku DSS Adv Designer, Registered, Dataiku DSS Developer, Neuron 2021, Neuron 2022, Frontrunner 2022 Finalist, Frontrunner 2022 Winner, Frontrunner 2022 Participant, Neuron 2023 Posts: 107 Neuron
Hello all.
Recently I noticed that sometimes DSS does not show the different kinds of icons. Sometimes when I refresh the screen, the icons appear again.
Any idea on how to solve this?
Thanks in advance.
Marc Robert
Operating system used: CentOs
Operating system used: CentOs
Answers
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Sergey Dataiker, Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS Core Concepts, Registered Posts: 365 DataikerHi @MRvLuijpen
Please try dropping the cache of your browser and make a hard reload of the page (Ctrl(Command)+Shift+R).
Side question: do you have any whitelabelling applied to this instance?
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tgb417 Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS ML Practitioner, Dataiku DSS Core Concepts, Neuron 2020, Neuron, Registered, Dataiku Frontrunner Awards 2021 Finalist, Neuron 2021, Neuron 2022, Frontrunner 2022 Finalist, Frontrunner 2022 Winner, Dataiku Frontrunner Awards 2021 Participant, Frontrunner 2022 Participant, Neuron 2023 Posts: 1,617 NeuronFrom the picture It looks like some sort of browser cache corruption to me. I’ve not had this particular problem as far as I remember.
Does this problem show up for multiple people? Or on multiple computers? or on multiple browsers in your environment. If it just a single browser.
You might start by trying [ctrl][shift]R (pc) or [Command][shift]R (Mac)in google chrome to force a more complete page reload than the refresh icon in the browser window.
If that does not help you might try a full cleanup of the local cache. I know that this step can be awkward because of loss of stored passwords and cookies and all. But sometime that will fix those problems.
Another way to proceed is try a completely different browser, see if the problem shows up there.
just my $0.02.
Let us know how you are getting on with this.