Dataiku Flow Error

Satrio
Satrio Registered Posts: 2 ✭
edited December 2025 in Using Dataiku
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Hi, I want to ask if there's something suddenly wrong with my Dataiku installation/GraphViz or Dot installation? It has been running smoothly for about 3 months and we have created projects without changing anything in the configuration, but suddenly only the Flow page is unable to be opened and displayed this recursive error:

java.io.IOException: Cannot run program "dot": error=0, Failed to exec spawn helper: pid: 540159, exit value: 1

Only the Flow page that have this error, while the others are fine. This Dataiku is version 13.3.2 and installed on an AWS EC2. Thank you!

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Answers

  • Satrio
    Satrio Registered Posts: 2 ✭
    edited December 2025
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  • Yasmine_T
    Yasmine_T Dataiker, Registered, Moderator Posts: 100 Dataiker

    Hi! 

    I hope that you are doing well. 

    This issue requires deeper investigation.

    Could you please create a support ticket with all above details as well as your instance diagnostic. We will be happy to work with you on this case! 

    Here is the link to submit a ticket to our support team: https://support.dataiku.com/support/tickets/new

    Thank you very much for your time and collaboration!

    Looking forward to working with you:)

    Best,

    Yasmine

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  • karl_sie
    karl_sie Registered Posts: 1 ✭
    edited February 4

    Hi, I encounter the same issue currently,

    the possible cause:

    This issue could happen when Java is updated while DSS is running and DSS needs to be restarted to fix this issue.

    possible solution: restart DSS and it will work

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