Unable to install dataiku in mac oss

asamba

I keep getting the below error; i have tried the cacert.pem and tried with optons like export NODE_TLS_REJECT_UNAUTHORIZED=0 but no luck. is there any way i can download offline and install ? pls help. thanks.

Detailed error message below.

==================================

[2025-05-11 10:21:56.403 -0500] INFO: Starting Dataiku Launcher app version 13.0.0
[2025-05-11 10:21:59.036 -0500] INFO: App ready
[2025-05-11 10:21:59.750 -0500] INFO: Initialising config
[2025-05-11 10:21:59.751 -0500] INFO: creating new config
[2025-05-11 10:21:59.818 -0500] INFO: First Dataiku Launcher start (Dataiku DSS not installed)
[2025-05-11 10:21:59.828 -0500] INFO: First install of Dataiku DSS
[2025-05-11 10:22:01.951 -0500] INFO: Confirmation granted
[2025-05-11 10:22:01.972 -0500] INFO: Install of Dataiku DSS
[2025-05-11 10:22:02.018 -0500] ERROR: Could not load /Applications/DataScienceStudio.app/Contents/Resources/app.asar/assets/html/splash.html
[2025-05-11 10:22:02.021 -0500] ERROR: Splash window couldn't be created, continuing...
err: {
"type": "Error",
"message": "ERR_FAILED (-2) loading 'file:///Applications/DataScienceStudio.app/Contents/Resources/app.asar/assets/html/splash.html'",
"stack":
Error: ERR_FAILED (-2) loading 'file:///Applications/DataScienceStudio.app/Contents/Resources/app.asar/assets/html/splash.html'
at rejectAndCleanup (node:electron/js2c/browser_init:2:78355)
at finishListener (node:electron/js2c/browser_init:2:78517)
at WebContents.stopLoadingListener (node:electron/js2c/browser_init:2:78904)
at WebContents.emit (node:events:518:28)
"errno": -2,
"code": "ERR_FAILED",
"url": "file:///Applications/DataScienceStudio.app/Contents/Resources/app.asar/assets/html/splash.html"
}
[2025-05-11 10:22:02.042 -0500] ERROR: Creation of splash screen failed
err: {
"type": "TypeError",
"message": "Object has been destroyed",
"stack":
TypeError: Object has been destroyed
at WebContents._.send (node:electron/js2c/browser_init:2:73489)
at SplashWindow.setText (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/src/main-process/windows/splashWindow.ts:70:40)
at /Applications/DataScienceStudio.app/Contents/Resources/app.asar/src/index.ts:103:15
}
[2025-05-11 10:22:03.070 -0500] INFO: Getting latest Dataiku DSS info from https://downloads.dataiku.com/public/launcher/dss-latest.json
[2025-05-11 10:22:04.318 -0500] ERROR: Error calling https://downloads.dataiku.com/public/launcher/dss-latest.json
[2025-05-11 10:22:12.229 -0500] ERROR: First Dataiku DSS install failed
[2025-05-11 10:22:12.230 -0500] ERROR: unable to get local issuer certificate
err: {
"type": "RequestError",
"message": "unable to get local issuer certificate",
"stack":
RequestError: unable to get local issuer certificate
at ClientRequest.<anonymous> (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/node_modules/got/dist/source/core/index.js:970:111)
at Object.onceWrapper (node:events:633:26)
at ClientRequest.emit (node:events:530:35)
at ClientRequest.origin.emit (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/node_modules/@szmarczak /http-timer/dist/source/index.js:43:20)
at TLSSocket.socketErrorListener (node:_http_client:495:9)
at TLSSocket.emit (node:events:518:28)
at emitErrorNT (node:internal/streams/destroy:169:8)
at emitErrorCloseNT (node:internal/streams/destroy:128:3)
at processTicksAndRejections (node:internal/process/task_queues:82:21)
at TLSSocket.onConnectSecure (node:_tls_wrap:1674:34)
at TLSSocket.emit (node:events:518:28)
at TLSSocket._finishInit (node:_tls_wrap:1085:8)
at TLSWrap.ssl.onhandshakedone (node:_tls_wrap:871:12)
"name": "RequestError",
"code": "UNABLE_TO_GET_ISSUER_CERT_LOCALLY",
"timings": {
"start": 1746976923204,
"socket": 1746976923207,
"lookup": 1746976923534,
"connect": 1746976923594,
"error": 1746976924309,
"phases": {
"wait": 3,
"dns": 327,
"tcp": 60,
"total": 1105
}
}
}
[2025-05-11 10:22:40.097 -0500] INFO: Stopping app

Turribeach

what version of MacOS are you? Have you installed all security updates? Have you installed Python? Do you have any outbound firewall configured?

asamba

i have sequioa 15.5, sec updates yes. Python I have both 3.12 and f/w it allows and i am able to access https://cdn.downloads.dataiku.com/public/launcher/dss-latest.json via the browser ..

is there a way i can do this offline and what version of java I need ? thanks.

Turribeach

You shouldn’t have any versions of Java installed. In fact if you have a version you should uninstall it as it can clash with the one Dataiku installs.