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access of expired Cloud account for a day

Level 3
access of expired Cloud account for a day

Hello,

1)I had been using https://zbmiqgnn.i.cloud.dataiku.com/ and I had created projects which I want to export now.

I will be grateful if you can allow me access to this account for a day.

2)Also, I am trying to import a project from this account to another but getting the following errors.

importerr.PNG

Kindly help us for the same ,

Thanks in advance

 

 

 

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6 Replies
Dataiker
Dataiker

Hi,

I am following up internally regarding 1) to see if this is a possibility. 

For your second issue, is this issue only happening with a specific project export? Are you able to successfully import other projects?

The reason I ask is because this "unexpected end of ZLIB input stream" error typically indicates that either the zip file might be corrupted or that the transfer has been unexpectedly cut off for some reason. I would suggest checking if this zip file can be uncompressed locally as a whole on your machine, and if you are unable to open the zip file as an archive, this would imply that the archive is corrupt and you'll want to regenerate the project export. 

If you continue to face issues though, please reproduce the issue and open a support ticket directly so that we can help you further investigate. If that is the case, we'll also need an instance diagnosis, which you can use https://dl.dataiku.com to upload (plus include the link generated) if the file is too large to be uploaded to the ticket itself. 

Thanks,

Andrew

Level 3
Author

Thanks Andrew for the Reply,

I am successful in importing other projects But getting an issue with this specific project.

 

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Dataiker
Dataiker

Hi,

So our internal team in charge of hosted trials have informed me that they should have extended your trial as requested. Could you please check to see if that is the case? 

For the import issue, it seems likely that this project export has been corrupted. Could you try regenerating the project export and try importing it again using this new export? If you still face issues, please open a support ticket with an instance diagnosis (and a copy of the project export zip) so that we can help you investigate further. 

Thanks,

Andrew

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Level 3
Author

Hi Andrew,

I have not yet gotten access to this account. I also have raised the request on https://support.dataiku.com/.

 

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Dataiker
Dataiker

Hi,

Could you check again? You should have access now. 

Thanks,

Andrew

Level 3
Author

Hi Andrew,

Thanks for the help provide by you and your team.

I got access and exported all projects

Thanks you so much