Unable to open flow

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bk211
bk211 Registered Posts: 12 ✭✭✭✭
in Setup & Configuration

For some reason that i ignore, i suddently can't not acces flow functionnality,

other functionnality like dataset or recipe seems to be fine, but i've got this error which gives me zero information about how this is occuring.

Anyone has encountered this pb before?

Oops: an unexpected error occurred

Cannot run program "dot": error=2, No such file or directory, caused by: IOException: error=2, No such file or directory

Please see our options for getting help

HTTP code: 500, type: java.io.IOException

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  • Sergey
    Sergey Dataiker, Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS Core Concepts Posts: 365 Dataiker
    edited July 17 Answer ✓
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    No, the license update has nothing to do with PATH changes. Somebody manually set that PATH in env-site.sh file and it has broken dot location right after DSS restart. If you don't need conda you can just remove that PATH line from the env-site.sh file and restart DSS. If you do need it, as I mentioned before, set PATH variable so it will include the default one: 

    export PATH=$PATH:/home/dataiku/miniconda3/bin:/home/dataiku/miniconda3/bin

    of course, restart DSS after this.

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  • Sergey
    Sergey Dataiker, Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS Core Concepts Posts: 365 Dataiker
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    Hi @bk211

    This error means dot binary that is located in DSS_INSTALL_DIR/tools/bin/ is no longer available/not searchable within PATH env variable/not accessible (permission issue). Have you recently made any changes to the install directory or to DSS_DATA_DIR/bin/env-site.sh files?

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  • bk211
    bk211 Registered Posts: 12 ✭✭✭✭
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    [2021/06/02-11:11:53.826] [qtp532885071-478] [ERROR] [dip.controllers] - API call '/dip/api/flow/recipes/get-graph-serialized' failed java.io.IOException: Cannot run program "dot": error=2, No such file or directory

    here is the line i found in backend.log

    no change was made as far i know to the env-site.sh, it just suddently happend

    my coworkers works like me only in navigator, they dont have direct acces to installation

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  • bk211
    bk211 Registered Posts: 12 ✭✭✭✭
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    [dataiku@dataiku bin]$ cat env-site.sh
    # This file is sourced last by DSS startup scripts
    # You can add local customizations to it
    export PATH=/home/dataiku/miniconda3/bin:/home/dataiku/miniconda3/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin

    is there anything that you think is wrong with this file?

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  • Sergey
    Sergey Dataiker, Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS Core Concepts Posts: 365 Dataiker
    edited July 17
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    Thanks for the backend.log trace. So the root cause is the same:

    DSS cannot find/access dot binary in the INSTALL_DIR.

    You will need to check that dot binary is there (I already sent the location previously), that DSS system user can access it. Run "ls" command on that file and check if you can access it. If you do, check that DSS system user has INSTALL_DIR in its PATH env variable. For this you can grab the instance diag (administration->maintenance->diagnostic tool) and check diag.txt file within the archive. You should be able to find "PATH=" record there and INSTALL_DIR should be listed. Just as an example, here is mine: 

    PATH=/opt/rh/devtoolset-8/root/usr/bin:/home/centos/dataiku-dss-8.0.5/tools/bin:/opt/rh/devtoolset-8/root/usr/bin:/opt/miniconda3/bin:/opt/miniconda3/condabin:/usr/local/bin:/bin:/usr/bin:/usr/local/

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  • Sergey
    Sergey Dataiker, Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS Core Concepts Posts: 365 Dataiker
    edited July 17
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    Yes, with this setup you have overwritten default PATH env variable excluding INSTALL_DIR. If you needed to add conda binaries, you should have used this approach: 

    export PATH=$PATH:/home/dataiku/miniconda3/bin:/home/dataiku/miniconda3/bin
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  • bk211
    bk211 Registered Posts: 12 ✭✭✭✭
    edited July 17
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    [dataiku@dataiku bin]$ ls -l
    total 5716
    -rwxr-xr-x 1 dataiku dataiku 5851872 Sep 26 2019 dot
    lrwxrwxrwx 1 dataiku dataiku 3 Sep 23 2020 neato -> dot
    [dataiku@dataiku bin]$ pwd
    /home/dataiku/dataiku-dss-8.0.2/tools/bin

    here's the dot file that I've found, the permissions seems to be ok.

    Here is the PATH variable in diag.txt

    PATH=/home/dataiku/miniconda3/bin:/home/dataiku/miniconda3/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin

    so the dot binary is located in dataiku-dss-8.0.2/tools/bin but dataiku PATH point to miniconda3/bin folder?
    strange because i don't remember to have created this folder 

    [dataiku@dataiku ~]$ ls -l
    total 92048
    -rw-rw-r-- 1 dataiku dataiku 94235922 May 31 09:45 Miniconda3.sh
    drwxrwxrwx 1 dataiku dataiku 4096 Sep 23 2020 dataiku-dss-8.0.2
    drwxrwxrwx 31 root root 4096 Jun 2 11:43 dss
    drwxrwxr-x 16 dataiku dataiku 4096 May 31 09:45 miniconda3
    -rwxr-xr-x 1 root root 654 Oct 30 2019 run.sh

    Does it comes with an update of license? because our past license has expired, the date of creation seems to match.

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  • bk211
    bk211 Registered Posts: 12 ✭✭✭✭
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    Thanks for your support,

    I've modified the env-site.sh file as you said and restarted the dss

    everything works fine now!

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