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DSS Startup failed on MacOS 11 Big Sur

Solved!
AndreyK
Level 1
DSS Startup failed on MacOS 11 Big Sur

I've updated MacOS up to 11.0 and can't use DSS. Reinstall don't solve problem.

 

I get following message when DSS starting:

 

Starting Data Science Studio.app

dssHome:/Users/akuprikov/Library/DataScienceStudio/dss_home dssBin:/Users/akuprikov/Library/DataScienceStudio/dss_home/bin/dss

Starting Java check

/Applications/DataScienceStudio.app/Contents/Resources/kit/scripts/_find-java.sh

[Install] [+] Using Java at /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java : java version "1.8.0_261"

 

[Java check] /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java

 

[Java check] EOF reached

Java check terminated with status 0

dss-version exists, doing stop-upgrade-start

Running DSS task for 'stop'

[DSS] dss: DSS supervisor is not running

 

[DSS] EOF reached

[dss stop] EOF reached

[dss stop] Exception reading from handle *** -[NSConcreteFileHandle availableData]: Bad file descriptor

[Install] *********************************************

*           Dataiku DSS installer           *

*********************************************

 

[Install] [+] /Users/akuprikov/Library/DataScienceStudio/dss_home already exists and is a DSS installation

 

[Install] [+] Saving installation log to /Users/akuprikov/Library/DataScienceStudio/dss_home/run/install.log

 

[Install] [+] Using Java at /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java : java version "1.8.0_261"

 

[Install] [+] Checking required dependencies

 

[Install] + Detected OS distribution : osx 11.0

 

[Install] *** OS distribution not supported *** osx 11.0

 

[Install] 

[-] Dependency check failed

[-] You can install required dependencies with:

[-]    sudo -i "/Applications/DataScienceStudio.app/Contents/Resources/kit/scripts/install/install-deps.sh" -without-java

[-] You can also disable this check with the -n installer flag

 

 

[install] EOF reached

[install] EOF reached

DSS installer terminated with status 1

DSS installer failed , fatal error

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2 Solutions
AndreyK
Level 1
Author

I've found workaround:

1. Reinstall DSS (may be it works without reinstall but I did it in my case)
2. You will get same error when DSS starting up. Close DSS.
3. open Terminal and run:

/Applications/DataScienceStudio.app/Contents/Resources/kit/installer.sh -d /Users/<your_user_name>/Library/DataScienceStudio/dss_home -y -u -n

Note: option -n force compatability check

Note: in all commands replace <your_user_name> with your own user name

4. Run following command when setup script finishes:

/Users/<your_user_name>/Library/DataScienceStudio/dss_home/bin/dss start

and wait some time before backend starts

5. Open your browser and open DSS page: http://localhost:11200/

View solution in original post

CoreyS
Dataiker Alumni

Please note that with the most recent release (version 8.04) this issue has been resolved.

Download DSS version 8.04 

Looking for more resources to help you use Dataiku effectively and upskill your knowledge? Check out these great resources: Dataiku Academy | Documentation | Knowledge Base

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View solution in original post

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23 Replies
CoreyS
Dataiker Alumni

Hi @LelandMont, this isn't actually related to compatibility. Depending on your security settings, OS X might prevent DSS from starting. Open System Preferences, go to “Security & Privacy” and authorize the application

Screen Shot 2021-01-20 at 1.10.49 PM.png

 

 

 

 

 

 

 

More info can be found on our website: Install Dataiku on Mac and in our Documentation: Install on macOS

I hope this helps!

Looking for more resources to help you use Dataiku effectively and upskill your knowledge? Check out these great resources: Dataiku Academy | Documentation | Knowledge Base

A reply answered your question? Mark as ‘Accepted Solution’ to help others like you!
Vivek_Gupta
Level 1

I am facing a similar issue. I'm authorizing it, but nothing happening after it. Getting prompt as shown in attachment.

 

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CoreyS
Dataiker Alumni

Hi @Vivek_Gupta to confirm what happens when you click open anyway? Can you send a screenshot of what that error looks like?

Similarly, have you tried uninstalling and reinstalling DSS to see if you can reproduce this issue?

Looking for more resources to help you use Dataiku effectively and upskill your knowledge? Check out these great resources: Dataiku Academy | Documentation | Knowledge Base

A reply answered your question? Mark as ‘Accepted Solution’ to help others like you!
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