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Can't install DSS on OSX 13.0 Ventura

Solved!
obretenov
Level 1
Can't install DSS on OSX 13.0 Ventura

Getting this error 

CleanShot - Google Chrome - Solved Installation  DSS Start failure - Dataiku Community - 2022-11-08 at 11.50.06@2x.png

Install log shows this

CleanShot - Console - install.log - 2022-11-08 at 11.51.00@2x.png

I already tried following this thread https://community.dataiku.com/t5/Setup-Configuration/DSS-fail-to-install-on-Mac-M1/m-p/27516 which lead me to this thread https://community.dataiku.com/t5/Setup-Configuration/DSS-installed-on-Mac-M1/m-p/27513/highlight/tru... and it simply said to use the Launcher from here https://www.dataiku.com/product/get-started/mac/?_gl=1*r9r0tl*_ga*NDgzNzUzMDM4LjE2Njc4NTM2MjQ.*_ga_B...and that's exactly what I did.

I also followed this thread https://community.dataiku.com/t5/Setup-Configuration/Could-not-identify-OS-distribution/m-p/2301 but it did nothing - the OS is detected, just not supported.

Is there any workaround for this?
If not does Dataiku post an ETA on release for support of OSX 13? I'm evaluating Dataiku for an Enterprise use-case and subscription so this is time-sensitive.


Operating system used: MacOS 13.0 (22A380)

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1 Solution
AlexandreV
Dataiker

Dataiku DSS 11.1.2 now supports macOS Ventura.

Running the launcher should guide you towards the update.

 

Best,

Alex

View solution in original post

4 Replies
AlexandreV
Dataiker

Hello @obretenov,
Dataiku DSS does not support OSX 13 yet. We are working on it and a new version should be available soon. We recommend to wait for this version to be released.

In the meantime, here are some alternatives:
- Dataiku Online 14 days trial
- Installing DSS on Linux (VM or server)

AlexandreV
Dataiker

Dataiku DSS 11.1.2 now supports macOS Ventura.

Running the launcher should guide you towards the update.

 

Best,

Alex

I am receiving an error when the installer starts. I drop the package to the App folder on Ventura and get this error

22-01-07 14:13:17.123 -0800] ERROR: Could not load /Applications/DataScienceStudio.app/Contents/Resources/app.asar/assets/html/splash.html
Error: ERR_FAILED (-2) loading 'file:///Applications/DataScienceStudio.app/Contents/Resources/app.asar/assets/html/splash.html'
at rejectAndCleanup (electron/js2c/browser_init.js:213:985)
at Object.stopLoadingListener (electron/js2c/browser_init.js:213:1360)
at Object.emit (events.js:315:20)
at messageBox (electron/js2c/browser_init.js:49:4548)
at Object.showMessageBox (electron/js2c/browser_init.js:49:5363)
at MainInstaller.<anonymous> (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/dist/main-process/installers/main.js:635:64)
at step (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/dist/main-process/installers/main.js:33:23)
at Object.next (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/dist/main-process/installers/main.js:14:53)
at /Applications/DataScienceStudio.app/Contents/Resources/app.asar/dist/main-process/installers/main.js:8:71
at new Promise (<anonymous>)
2022-11-23 09:55:13.701 -0800] ERROR (RequestError): self signed certificate in certificate chain
RequestError: self signed certificate in certificate chain
at ClientRequest.<anonymous> (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/node_modules/got/dist/source/core/index.js:956:111)
at Object.onceWrapper (events.js:422:26)
at ClientRequest.emit (events.js:327:22)
at ClientRequest.origin.emit (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/node_modules/@szmarczak/http-timer/dist/source/index.js:43:20)
at TLSSocket.socketErrorListener (_http_client.js:469:9)
at TLSSocket.emit (events.js:315:20)
at emitErrorNT (internal/streams/destroy.js:106:8)
at emitErrorCloseNT (internal/streams/destroy.js:74:3)
at processTicksAndRejections (internal/process/task_queues.js:80:21)
at TLSSocket.onConnectSecure (_tls_wrap.js:1497:34)
at TLSSocket.emit (events.js:315:20)
at TLSSocket._finishInit (_tls_wrap.js:932:8)
at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:706:12)
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Hello @clundy-seagen,

self signed certificate in certificate chain

leads me to think that you could have a faulty certificate in you Mac's keychain or a proxy causing this error (this could happen if you have a company provided laptop).

Could you send us your full logs located in ~/Library/DataScienceStudio/launcher.log?

Alex

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