Suggestion of the handling of Support Cases

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ecerulm
Level 3
Suggestion of the handling of Support Cases

I notice that the support ticket are only visible to the reporter. In my case, we are two administrators and it would be nice that tickets are shared. I know that I can "Add people to the conversation" so that they get emails with the updates.

 

I would like really  to be about to open the https://support.dataiku.com/support/tickets/xxxxx that my colleague creates. 

I hope some Dataiku employee read this and file forward this suggestion internally to the right people. 

 

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1 Solution
Clément_Stenac
Dataiker

Hi,

Please ask all people who need to see all support tickets of the company create accounts on the support portal.

Then, please open a new support ticket, with the list of the emails. We will grant to these emails the right to see all the tickets of the account.

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1 Reply
Clément_Stenac
Dataiker

Hi,

Please ask all people who need to see all support tickets of the company create accounts on the support portal.

Then, please open a new support ticket, with the list of the emails. We will grant to these emails the right to see all the tickets of the account.