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I have been working on debugging a plugin whose code works perfectly fine in a recipe as opposed to when used as a plugin. While validating the inputs I am receiving the error - 'Communication to external code failed: Failed to get results from kernel' with a depreciated warning.
Can you help me out in understanding if this is a backend code issue or a DSS environment as there is no file as server.py in my plugin folder?
If you would like to open a support ticket with us with the following information, we can help take a look:
(1) an export of your plugin from the plugin page > Actions > Download this plugin
(2) the full contents of the pop-up module you see, and your most recent backend.log file immediately after reproducing the issue.
Hi @SarinaS ,
I am fairly new to plugins so can you help me locate the backend.log file since I cannot share the code due to confidentiality issues?
I am hoping the log file could shed some light on the Kernel error.