Missing _ssl on Ubuntu 20.04

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kgaasch
kgaasch Registered Posts: 1 ✭✭✭
in Setup & Configuration

When I try to install DSS on my Ubuntu system, I get this error: "ModuleNotFoundError: No module named '_ssl'". I can in fact verify that there is no _ssl.so on my system. But, OpenSSL is absolutely installed. For Ubuntu the package is libssl-dev. Perhaps this is linux flavor issue? Any help would be welcome. I am running out of random things to try to make it work.

Operating system used: Ubuntu 20.04

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  • RoyE
    RoyE Dataiker, Dataiku DSS Core Designer, Dataiku DSS ML Practitioner, Dataiku DSS Adv Designer, Registered Posts: 31 Dataiker
    edited July 17
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    Hi!

    Can you confirm that you successfully run the dependency installation?

    The command should appear on your command line after failing to run the installation, something similar to below where X.X.X is the version of DSS that you are trying to install.

    [-] Dependency check failed
[-] You can install required dependencies with:
[-]    sudo -i "/install_dir/dataiku-dss-X-X-X/scripts/install/install-deps.sh" -without-java
[-] You can also disable this check with the -n installer flag

    If you have not yet, please run the dependency check first then try to install DSS.

    Cheers,

    Roy

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  • Sergey
    Sergey Dataiker, Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS Core Concepts Posts: 365 Dataiker
    edited July 17
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    Hi @kgaasch

    When you compile python, please check the next line during compilation: 

    The necessary bits to build these optional modules were not found:

    below this line, you will find the modules that were not included.

    If there is "_ssl" listed there -> you will need to check the compatibility of libssl-dev with the python version you are trying to compile.

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