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Error updating DSS to 12.4.1 - PermissionError: [Errno 13] Permission denied for web_apps directory

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Error updating DSS to 12.4.1 - PermissionError: [Errno 13] Permission denied for web_apps directory

I am looking to upgrade my instance of DSS on an Azure VM from 11.3.1 to 12.4.1. When running the installation command "dataiku-dss-12.4.1/ -d dss -u", I run into the following error:
11399 -> 11400
- Delete the lower and upper bound of the data drift CI: they were wrong. (Wrapped)
- Migrate webapp working dirs from tmp/ to dedicated web_apps/ folder
* Attempting to rollback
Backing up partially-migrated: dss-version.json -> /home/dataiku/dss/_broken_migration_backup_20240105-224151/dss-version.json
Restoring backup: _pre_migration_backup_20240105-224151/dss-version.json -> dss-version.json
Backing up partially-migrated: bin/ -> /home/dataiku/dss/_broken_migration_backup_20240105-224151/
Restoring backup: _pre_migration_backup_20240105-224151/ -> bin/
Backing up partially-migrated: install.ini -> /home/dataiku/dss/_broken_migration_backup_20240105-224151/install.ini
Restoring backup: _pre_migration_backup_20240105-224151/install.ini -> install.ini
Backing up partially-migrated: databases -> /home/dataiku/dss/_broken_migration_backup_20240105-224151/databases
Restoring backup: _pre_migration_backup_20240105-224151/databases -> databases
Backing up partially-migrated: config -> /home/dataiku/dss/_broken_migration_backup_20240105-224151/config
Restoring backup: _pre_migration_backup_20240105-224151/config -> config
Restore complete, removing marker file
Traceback (most recent call last):
File "/home/dataiku/dataiku-dss-12.4.1/scripts/dkuinstall/", line 26, in <module>
File "/home/dataiku/dataiku-dss-12.4.1/scripts/dkuinstall/", line 102, in migrate
File "/home/dataiku/dataiku-dss-12.4.1/python36.packages/", line 719, in reraise
raise value
File "/home/dataiku/dataiku-dss-12.4.1/scripts/dkuinstall/", line 69, in migrate
migration.execute(dip_home, node_type)
File "/home/dataiku/dataiku-dss-12.4.1/scripts/dkuinstall/", line 172, in execute
File "/home/dataiku/dataiku-dss-12.4.1/scripts/dkuinstall/", line 9654, in execute
os.rename(webapp_folder, new_webapp_folder)
PermissionError: [Errno 13] Permission denied: '/home/dataiku/dss/tmp/TEST/web_apps/heKpJXW' -> '/home/dataiku/dss/web_apps/TEST/heKpJXW'
[ dataiku]$ dataiku-dss-12.4.1/ -d dss -p 10000

I am unsure why this is happening, and would love some advice.

Thanks in advance!

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1 Reply

Well the error is pretty clear. You have a permissioning error. Check the user that owns /home/dataiku/dss/tmp/TEST/web_apps/heKpJXW, the one that owns /home/dataiku/dss/ and the one you are executing the upgrade as. They should all be the same. If they are not the same account then you need to find out why. 

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