Suggestion of the handling of Support Cases

[ecerulm]

I notice that the support ticket are only visible to the reporter. In my case, we are two administrators and it would be nice that tickets are shared. I know that I can "Add people to the conversation" so that they get emails with the updates.

I would like really  to be about to open the https://support.dataiku.com/support/tickets/xxxxx that my colleague creates. 

I hope some Dataiku employee read this and file forward this suggestion internally to the right people. 

[Clément_Stenac · Accepted solution]

Hi,

Please ask all people who need to see all support tickets of the company create accounts on the support portal.

Then, please open a new support ticket, with the list of the emails. We will grant to these emails the right to see all the tickets of the account.