Dataiku no longer starts after upgrade to macOS 13 Ventura

Dante22
Dante22 Registered Posts: 4

I have just updated to macOS 13 Ventura and now Dataiku DSS no longer starts after the upgrade. I receive the following error:

Dataiku DSS start failed :

The Dataiku DSS installer closed with code 1


Operating system used: MacOS 13

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Best Answer

  • Dante22
    Dante22 Registered Posts: 4
    edited July 17 Answer ✓

    I restarted the IS and tried again after running the update.

    The below command now works:

    ~/Library/DataScienceStudio/dss_home/bin/dss start

    Thank you!

Answers

  • Alexandru
    Alexandru Dataiker, Dataiku DSS Core Designer, Dataiku DSS ML Practitioner, Dataiku DSS Adv Designer, Registered Posts: 1,218 Dataiker
    edited July 17

    Hi,

    As MacOS ventura was released just today the launcher is not yet compatible. We will work on that.

    To workaround these issues you can start DSS manually in your terminal run:

    ~/Library/DataScienceStudio/dss_home/bin/dss start

    If you have a failed upgrade you can run the upgrade and then start DSS with this command. Replace 11.0.3 with the latest kit available.

    ~/Library/DataScienceStudio/kits/dataiku-dss-11.0.3-osx/installer.sh -d ~/Library/DataScienceStudio/dss_home -n -u

    Thanks,

  • Dante22
    Dante22 Registered Posts: 4
    edited July 17

    Thank you for the prompt response.

    When I use the command:

    ~/Library/DataScienceStudio/dss_home/bin/dss start

    I get the below:

    Waiting for DSS supervisor to start ...

    backend STARTING

    ipython STARTING

    nginx STARTING

    DSS started, pid=7254

    Waiting for DSS backend to start ..

    App doe snot start.

  • Alexandru
    Alexandru Dataiker, Dataiku DSS Core Designer, Dataiku DSS ML Practitioner, Dataiku DSS Adv Designer, Registered Posts: 1,218 Dataiker

    Hi,

    It may take up to 1 minute or so to start.

    Can you please let us know what if you wait for a bit what you see exactly?

    If it did not start please try :

    ~/Library/DataScienceStudio/dss_home/bin/dss stop

    Can you try running the upgrade:
    ~/Library/DataScienceStudio/kits/dataiku-dss-11.0.3-osx/installer.sh -d ~/Library/DataScienceStudio/dss_home -n -u

    If that still doesn't help please generate an instance diag and submit a support ticket and attach this.


    https://doc.dataiku.com/dss/latest/troubleshooting/obtaining-support.html

    ~/Library/DataScienceStudio/dss_home/bin/dssadmin run-diagnosis -c -v -s -l diag.zip

    Thanks,

  • tgb417
    tgb417 Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS ML Practitioner, Dataiku DSS Core Concepts, Neuron 2020, Neuron, Registered, Dataiku Frontrunner Awards 2021 Finalist, Neuron 2021, Neuron 2022, Frontrunner 2022 Finalist, Frontrunner 2022 Winner, Dataiku Frontrunner Awards 2021 Participant, Frontrunner 2022 Participant, Neuron 2023 Posts: 1,598 Neuron

    @AlexT
    ,

    If you think of it, would you post here when this has been resolved.

    I did just today upgrade to 11.1.0. Starting to look into the new features.

  • Alexandru
    Alexandru Dataiker, Dataiku DSS Core Designer, Dataiku DSS ML Practitioner, Dataiku DSS Adv Designer, Registered Posts: 1,218 Dataiker
    edited July 17

    Hi @tgb417
    ,

    The incompatility with Ventura will be addressed in a future DSS release, and we will update the thread accordingly.

    Besides the workaround provided, you can also edit the file:

    ~/Library/DataScienceStudio/kits/dataiku-dss-11.1.0-osx/scripts/install/install-deps.sh

    Line:

    if [ "$major" -eq 10 -a "$minor" -ge 12 -o "$major" -eq 11 -o "$major" -eq 12 ]; then

    to :

    if [ "$major" -eq 10 -a "$minor" -ge 12 -o "$major" -ge 11 ]; then
    

    Save the changes and re-run the MacOS Launcher directly.

    Thanks,

  • tgb417
    tgb417 Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS ML Practitioner, Dataiku DSS Core Concepts, Neuron 2020, Neuron, Registered, Dataiku Frontrunner Awards 2021 Finalist, Neuron 2021, Neuron 2022, Frontrunner 2022 Finalist, Frontrunner 2022 Winner, Dataiku Frontrunner Awards 2021 Participant, Frontrunner 2022 Participant, Neuron 2023 Posts: 1,598 Neuron

    When the upgrade that eventually fixes this issue is released will it typically override the changes to:

    ~/Library/DataScienceStudio/kits/dataiku-dss-11.1.0-osx/scripts/install/install-deps.sh

  • Erlebacher
    Erlebacher Registered Posts: 82 ✭✭

    Thanks. In my case, I typed the "dss start' command, which did some initialization and exited. I then reran Dataiku on Ventura and it started fine. Of course, I have not yet put it through its paces.

  • argdawgsea
    argdawgsea Registered Posts: 1

    Thank you kind soul! This totally worked. Phew !

  • AlexandreV
    AlexandreV Dataiker, Registered Posts: 28 Dataiker

    Dataiku DSS 11.1.2 now supports macOS Ventura.

    Running the launcher should guide you towards the update.

    Best,

    Alex

  • Dante22
    Dante22 Registered Posts: 4
    It works after the update. Thank you!
  • tgb417
    tgb417 Dataiku DSS Core Designer, Dataiku DSS & SQL, Dataiku DSS ML Practitioner, Dataiku DSS Core Concepts, Neuron 2020, Neuron, Registered, Dataiku Frontrunner Awards 2021 Finalist, Neuron 2021, Neuron 2022, Frontrunner 2022 Finalist, Frontrunner 2022 Winner, Dataiku Frontrunner Awards 2021 Participant, Frontrunner 2022 Participant, Neuron 2023 Posts: 1,598 Neuron

    @AlexandreV
    ,

    Thanks for the update.

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