Dataiku DSS start failed : Download failed: unable to get local issuer certificate
Dataiku DSS start failed :
Download failed: unable to get local issuer certificate
Dataiku is not starting in the Macos 12.3.1 , the installation file is downloaded again from the Dataiku website tried reinstall multiple times
2022-06-21 11:01:40.749 +0400] INFO: Getting latest Dataiku DSS info from https://cdn.downloads.dataiku.com/public/launcher/dss-latest.json
[2022-06-21 11:01:41.087 +0400] ERROR: Error calling https://cdn.downloads.dataiku.com/public/launcher/dss-latest.json
[2022-06-21 11:01:41.087 +0400] ERROR (RequestError): unable to get local issuer certificate
RequestError: unable to get local issuer certificate
at ClientRequest.<anonymous> (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/node_modules/got/dist/source/core/index.js:956:111)
at Object.onceWrapper (events.js:422:26)
at ClientRequest.emit (events.js:327:22)
at ClientRequest.origin.emit (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/node_modules/@szmarczak/http-timer/dist/source/index.js:43:20)
at TLSSocket.socketErrorListener (_http_client.js:469:9)
at TLSSocket.emit (events.js:315:20)
at emitErrorNT (internal/streams/destroy.js:106:8)
at emitErrorCloseNT (internal/streams/destroy.js:74:3)
at processTicksAndRejections (internal/process/task_queues.js:80:21)
at TLSSocket.onConnectSecure (_tls_wrap.js:1497:34)
at TLSSocket.emit (events.js:315:20)
at TLSSocket._finishInit (_tls_wrap.js:932:8)
at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:706:12)
[2022-06-21 11:01:41.534 +0400] INFO: testing that dependencies are properly working
[2022-06-21 11:01:41.536 +0400] INFO: /Users/dsg281/Library/DataScienceStudio/Java/jdk8u322-b06/Contents/Home/bin/java does not exist.
[2022-06-21 11:01:41.536 +0400] INFO: /Users/dsg281/Library/DataScienceStudio/Python/python3.7-20220516/bin/python3.7 does not exist.
Operating system used: macos
Answers
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Alexandru Dataiker, Dataiku DSS Core Designer, Dataiku DSS ML Practitioner, Dataiku DSS Adv Designer, Registered Posts: 1,215 DataikerHi @Rvk
,Are you using the macOS installer? Can you confirm if you have installed supported Java JDK?
https://doc.dataiku.com/dss/latest/installation/other/osx.html#macos-prerequisites
Please try installing java first and then run the installer again and share what error you are seeing.
Thanks,
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Hello @Rvk
,This morning Cloudflare had a service issue (more details here ) that made https://cdn.downloads.dataiku.com/public/launcher/dss-latest.json un reachable for a short time (this was quickly resolved). It seems that unluckily you installed Dataiku DSS during this incident.
Could you try to relaunch the DataScienceStudio app? (no need to download it again)
Best,
Alex
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Rvk Dataiku DSS Core Designer, Dataiku DSS ML Practitioner, Dataiku DSS Adv Designer, Registered Posts: 4 ✭✭✭
Getting same error
[2022-06-22 15:22:17.760 +0400] INFO: Update for version 1.3.4 is not available (latest version: 1.3.4, downgrade is disallowed).
[2022-06-22 15:22:18.149 +0400] INFO: Getting latest Dataiku DSS info from https://cdn.downloads.dataiku.com/public/launcher/dss-latest.json
[2022-06-22 15:22:18.275 +0400] ERROR: Error calling https://cdn.downloads.dataiku.com/public/launcher/dss-latest.json
[2022-06-22 15:22:18.275 +0400] ERROR (RequestError): unable to get local issuer certificate
RequestError: unable to get local issuer certificate
at ClientRequest.<anonymous> (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/node_modules/got/dist/source/core/index.js:956:111)
at Object.onceWrapper (events.js:422:26)
at ClientRequest.emit (events.js:327:22)
at ClientRequest.origin.emit (/Applications/DataScienceStudio.app/Contents/Resources/app.asar/node_modules/@szmarczak/http-timer/dist/source/index.js:43:20)
at TLSSocket.socketErrorListener (_http_client.js:469:9)
at TLSSocket.emit (events.js:315:20)
at emitErrorNT (internal/streams/destroy.js:106:8)
at emitErrorCloseNT (internal/streams/destroy.js:74:3)
at processTicksAndRejections (internal/process/task_queues.js:80:21)
at TLSSocket.onConnectSecure (_tls_wrap.js:1497:34)
at TLSSocket.emit (events.js:315:20)
at TLSSocket._finishInit (_tls_wrap.js:932:8)
at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:706:12)
[2022-06-22 15:22:18.658 +0400] INFO: testing that dependencies are properly working -
Hi @Rvk
,could you try running the following command in your terminal in order to test if you can reach the url?
curl -vvv https://cdn.downloads.dataiku.com/public/launcher/dss-latest.json
and answer with the output?
Best,
alex -
Turribeach Dataiku DSS Core Designer, Neuron, Dataiku DSS Adv Designer, Registered, Neuron 2023 Posts: 2,000 Neuron
